Ambassador Level-Up Verification — The Complete Workflow

As of September 4, 2026, the verification process for level-ups in ERLEUCHTUNG has been completely overhauled. Ambassadors can now view pending verification requests, meet players in a Jitsi video room, and approve or reject after a minimum duration of 6 minutes — all with built-in safeguards against accidental clicks.

Overview

When a player wants to reach the next level (from level 2 onwards), they must be verified by ambassadors. The number of required verifications depends on the level:

Level-Up	Verifications Required
L1 → L2	1
L2 → L3	2
L3 → L4	3
L4 → L5	4
L5 → L6	5
L6 → L7	6
L7 → L8	7
L8 → L9	8

Step 1: Player Requests Verification

The player opens the Trust Points panel and clicks Request Verification. The system:

1. Creates a Jitsi room with a unique name (erleuchtung-verify-<player>-<level>-<time>)
2. Notifies all ambassadors in the same country via SSE real-time message
3. Shows the player a “Join Jitsi Call” link with JWT authentication
4. The request is valid for 24 hours

Step 2: Ambassador Sees the Request

Ambassadors see pending verification requests in the Trust Points panel under Pending Verification Requests. Each request shows:

• Username of the player
• Level transition (e.g., L1 → L2)
• Language of the player (with 🌐 icon) — so the ambassador knows whether they can communicate
• Time of the request

Step 3: Ambassador Joins the Jitsi Room

The ambassador clicks “Join →”. The following happens:

1. The player receives a real-time notification (SSE): ”🔔 [Ambassador] is waiting in your verification room!”
2. The player sees a toast with a “Join Call” button
3. The Jitsi room opens for the ambassador with JWT authentication — no password needed
4. The ambassador enters the room as a Moderator

Step 4: Verification in the Jitsi Call

During the Jitsi call, the ambassador verifies the player’s identity:

• Selfie verification — Player shows their face
• Document verification — Player shows an ID document
• Liveness check — Blinking and head rotation
• Personal questions — Ambassador asks questions about the game world

The minimum duration of 6 minutes ensures that the verification is not rushed.

Step 5: Approve or Reject

After the 6-minute timer expires, the buttons become active:

Approve

The ambassador clicks ✓ Confirm. A security popup appears:

“Did you really verify the data of [Player] in the Jitsi meeting?”

After confirmation, the verification is marked as approved. The player sees the result in their Trust Points panel.

Reject

The ambassador clicks ✗ Reject. A security popup appears:

“Are you sure you want to reject the verification for [Player]?”

The ambassador must provide a rejection reason. The verification is marked as rejected.

Step 6: Player Sees the Result

The player can check their verification status at any time in the Trust Points panel:

• ⏳ Pending — Verification in progress, waiting for an ambassador
• ✓ Approved — Ambassador has confirmed
• ✗ Rejected — Ambassador has rejected (with reason)

When enough ambassadors have approved, the player automatically levels up to the next level.

Security Measures

Self-Verification (Bootstrap)

If a player is the only ambassador in their country, they can verify themselves. This function is available once per level and is marked as SELF_VERIFICATION_BOOTSTRAP.

Summary

Server

• World: https://world.getplasma.org
• India: https://in.getplasma.org
• USA: https://us.getplasma.org
• Singapore: https://sg.getplasma.org